Customer Service Specialist (DE)
- Remote
- Zagreb, Grad Zagreb, Croatia
- Operations
Job description
Your mission: provide exceptional customer experience. You will deliver world-class service to customers accurately, efficiently, with empathy.
What you will be working on:
- Addressing customer inquiries and resolving issues efficiently.
- Providing accurate responses through phone, email, and live chat.
- Escalating unresolved issues to the appropriate teams.
- Documenting all customer interactions according to standard procedures.
- Ensuring professional handling of all contacts based on client quality guidelines.
- Adhering to protocols, KPIs, and company policies.
Job requirements
Technical Skills:
- Fluent in German, both written and spoken (level C1-C2)
- Proficient in English, both written and spoken (level B1+)
- Proficient in Windows OS, Microsoft Office, and Google applications.
Soft Skills:
- Strong problem-solving and critical-thinking skills.
- Excellent communication skills.
- Empathic with a customer-centric approach.
- Open to feedback and eager to learn.
- Resilient, calm, and professional in challenging situations.
Remote
- Zagreb, Grad Zagreb, Croatia
Operations
or
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