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Customer Service Specialist (DE)

  • Remote
    • Zagreb, Grad Zagreb, Croatia
  • Operations

Job description

Your mission: provide exceptional customer experience. You will deliver world-class service to customers accurately, efficiently, with empathy.

What you will be working on:

  • Addressing customer inquiries and resolving issues efficiently.
  • Providing accurate responses through phone, email, and live chat.
  • Escalating unresolved issues to the appropriate teams.
  • Documenting all customer interactions according to standard procedures.
  • Ensuring professional handling of all contacts based on client quality guidelines.
  • Adhering to protocols, KPIs, and company policies.

Job requirements

Technical Skills:

  • Fluent in German, both written and spoken (level C1-C2)
  • Proficient in English, both written and spoken (level B1+)
  • Proficient in Windows OS, Microsoft Office, and Google applications.

Soft Skills:

  • Strong problem-solving and critical-thinking skills.
  • Excellent communication skills.
  • Empathic with a customer-centric approach.
  • Open to feedback and eager to learn.
  • Resilient, calm, and professional in challenging situations.
Remote
  • Zagreb, Grad Zagreb, Croatia
Operations

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