German Customer Service Specialist (Remote - Bosnia and Herzegovina, Croatia, Serbia)

Your mission: provide exceptional customer experience. You will deliver world-class service to customers accurately, efficiently, with empathy.

What you will be working on:

• Addressing customer inquiries and resolving issues efficiently.
• Providing accurate responses through phone, email, and live chat.
• Escalating unresolved issues to the appropriate teams.
• Documenting all customer interactions according to standard procedures.
• Ensuring professional handling of all contacts based on client quality guidelines.
• Adhering to protocols, KPIs, and company policies.

Technical Skills:

• Fluent in German, both written and spoken (level C1-C2)
• Proficient in English, both written and spoken (level B1+)
• Proficient in Windows OS, Microsoft Office, and Google applications.

Soft Skills:

• Strong problem-solving and critical-thinking skills.
• Excellent communication skills.
• Empathic with a customer-centric approach.
• Open to feedback and eager to learn.
• Resilient, calm, and professional in challenging situations.